At BigTime, we recognize the importance of a reliable and high-performing platform for our customers. Our engineering teams are dedicated to ensuring that BigTime remains top-quality, dependable, and robust, providing you with a seamless user experience so you can focus on what you do best — delivering exceptional results for your clients with no disruptions.
Commitment to High-Quality Features
Our product and engineering teams take immense pride in delivering high-quality features that enhance your experience with BigTime. Our software is critical to your business operations, and we are committed to maintaining the highest standards in everything we deliver.
To achieve this, we continue to refine our development process, incorporating more testing and product feedback throughout the development cycle. By testing earlier and more frequently, we have improved our ability to address any identified issues proactively. This has resulted in a 20% decrease in tickets submitted to our development team. Moreover, we’ve significantly improved our end-to-end certification process, ensuring that every feature is thoroughly vetted before it reaches you.
Strengthening Infrastructure and Architecture
To keep BigTime top-quality for our customers, our engineering teams continuously work to harden our infrastructure and architecture. This involves regular updates, rigorous testing, and proactive maintenance to prevent potential issues. By fortifying our platform, we ensure its uptime so you can rely on BigTime for your business needs, without experiencing any interruptions.
Our enhancements in monitoring and tooling enable us to observe issues in real-time and address root causes immediately. Additionally, we have made significant investments in test automation frameworks, allowing us to double our automated test coverage in the last quarter. We also dedicate time in each of our sprints to resolve existing issues and prevent similar ones from occurring in the future. This proactive approach helps us maintain a high level of performance and reliability.
Expanding Early Access Programs
The release of our resource management software, Foresight was developed by leveraging the input and feedback from a set of Beta users.
By focusing on engineering excellence partnered with direct customer feedback, we are striving to ensure that BigTime remains a dependable platform that you can trust. Our commitment to quality and reliability is at the heart of our engineering efforts, and we will continue to invest in our infrastructure and processes to provide you with the best possible experience.
If you’re interested in becoming a Beta user or have a comment you’d like to pass along, we want to hear from you! Email us at product@bigtime.net.
